Parent Portal FAQ

The Infinite Campus Parent Portal is a parent-specific login to the shared, community-wide Infinite Campus Student System. The Parent Portal presents information about students to authorized parents or guardians in real time with secure socket layer (SSL) encryption of the information that is being transmitted.

How do I access the Parent Portal?

A link to the Parent Portal is located on the Parent Resources Page of the Central Bucks School District website. http://www1.cbsd.org/Pages/ParentResources.aspx

You may also go directly to the Portal Login screen located at: https://campus.cbsd.org/campus/portal/cbsd.jsp We recommend you “bookmark” this location after you get your account enabled and working.

Do I need any special software?

To effectively access your Parent Portal account, you will need:

1. Internet Access. A high-speed internet connection (cable or DSL) is recommended.

2. Computer Requirements.

MINIMUM REQUIREMENTS	RECOMMENDED REQUIREMENTS
PC:	PC:
Windows 98, 2000 or XP	Windows 2000 or XP
P2 Processor	P3 Processor
128 RAM	256 RAM
Internet Explorer 6.0 or Firefox 1.5x	Internet Explorer 7.0 or Firefox 1.5x
Macintosh	Macintosh
OS9	OS9
Firefox 1.5x	Firefox 1.5x

3. Adobe Reader. This is a free document reader available for download on the web at:

http://www.adobe.com/products/acrobat/readstep2.html

What happens if I forget my Username or Password?

If you have provided your email address in your portal account, simply click on the link next to LOG IN that says "PROBLEMS LOGGING IN? On the next screen enter your email address (this must be the address you provided in your portal account), and click SEND REMINDER. An email reminder will be sent to you.

If you do not receive a username/password reminder after following the instructions above, Click HERE to go to the online request form.

My account is locked. What do I do?

For security purposes, the Portal will be disabled after three failed login attempts using an invalid password. If your account is locked, click HERE to go to the online request form.

I did not receive/lost my activation key. What should I do?

Use the link on the Parent Portal Login Page “Campus Portal Activation Key – If you did not receive or lost your portal activation key, click HERE” or click HERE to go to the online request form.

When I go to the portal address and type in my user name and password and hit login, it says “Page not found . . .” What do I do?

If your browser settings for privacy and security are set high, you may not be able to view portal information. Check your settings under “Tools” and “Internet Options”.

How can I get help navigating this system?

Use the link on the Parent Portal Login Page for the Portal Navigation Guide or click HERE to download a copy.

Why won’t my reports print?

Make sure that you have the most current version of Adobe Acrobat Reader, and you have allowed popups from CBSD.ORG Adobe Reader is a free document reader available for download on the web at: http://www.adobe.com/products/acrobat/readstep2.html

Why are there multiple events on the Family Calendar?

The calendar shows the events for each school that the parent has students enrolled. The individual school calendar for each student will only display the events for that school/student.

How often is information updated in the Parent Portal?

Information is updated in real time. Attendance data takes time to reconcile and therefore may not accurately reflect the correct status of the absence. For example, a parent may have sent a note stating the reason for the absence, but the attendance clerk has not yet updated that information in the system.

Can I access parent portal from a computer other than my home computer?

Yes, as long as the computer you are using meets the minimum computer requirements and has internet access.

How do I add/change/correct my email address or telephone numbers?

Notify your school of any change in email address, telephone numbers or additional contacts.

How do I change/correct my address?

Use the link on the Central Bucks School District home page for the Central Registration web page. Follow the instructions provided for change of address. http://www1.cbsd.org/centralreg/Pages/default.aspx

Who do I contact if I have questions about the information in the Parent Portal?

Click HERE to send an inquiry. The message will be forwarded to the appropriate school administrator.

Questions/problems not answered by the FAQs or in the Parent Portal help information provided on the Portal Home page can be sent to: parentportal@cbsd.org